Delivery & Returns
We want to make ordering from us as straightforward as possible. Below you’ll find everything you need to know about our delivery options, timescales, returns and refunds.
Delivery Information
Where We Deliver
We currently offer delivery throughout England only.
Delivery Times
We offer the following delivery options:
- Standard Delivery: Typically 2–4 working days.
- Next Working Day Delivery: Available for eligible orders placed before 12pm, Monday to Thursday, subject to availability.
Orders are normally processed within 1–2 working days before dispatch. Delivery times are estimates and may vary depending on the products ordered and your location.
Delivery Charges
Delivery costs are calculated at checkout based on your order and delivery location. You’ll be able to review the delivery charge before completing your purchase.
Order Updates & Tracking
Although we don’t currently provide online parcel tracking, we’ll keep you informed throughout the delivery process.
You’ll receive updates as your order is processed and prepared for delivery. Once your order is out for delivery, our driver will contact you approximately 20–60 minutes before arrival.
Arranging Your Delivery
We aim to arrange deliveries at a convenient time when someone is available to receive the goods.
Some of our products require assistance with unloading, so it’s important that someone is present and able to help when your delivery arrives.
We’ll coordinate delivery arrangements with you in advance to help ensure everything runs smoothly.
Missed Deliveries
As deliveries are arranged directly with customers, missed deliveries should be uncommon.
If nobody is available to accept or assist with unloading your delivery at the agreed time, we may need to rearrange delivery. Additional delivery charges may apply where appropriate.
Returns & Refunds
We want you to be happy with your purchase. Our returns process depends on the type of product you’ve ordered, particularly whether it’s a product we’ve fabricated specifically for you or a standard item such as a tool.
Fabricated & Made-to-Order Products
Many of our products are fabricated in-house to meet individual customer requirements.
We ask customers to inspect their goods upon delivery and sign the delivery note to confirm receipt.
If you notice any damage, defects or issues with your order, please contact us within 48 hours of delivery, wherever possible, so we can investigate and resolve the matter promptly.
Products made to your individual specifications or personalised for you are generally not eligible for change-of-mind returns or refunds.
This does not affect your statutory rights if goods are faulty, damaged, incorrectly described or otherwise do not meet legal requirements.
Tools & Standard Products
For tools and other standard products that have not been fabricated or customised, please contact us within 14 days of receiving your order if you wish to arrange a return.
To qualify for a standard return, products should:
- Be unused and in their original condition.
- Be returned with their original packaging where reasonably possible.
- Include proof of purchase, such as an order confirmation or receipt.
For eligible online consumer purchases, you have a statutory right to cancel within 14 days of receiving your goods and then a further 14 days to return them. You may inspect goods as you would in a shop, although excessive handling may affect the refund.
Non-Returnable Products
We do not generally accept change-of-mind returns for products fabricated to your individual specifications or personalised for you.
Other products may be excluded from change-of-mind returns where a legal exemption applies.
These exclusions do not affect your statutory rights in relation to faulty, damaged or incorrectly supplied goods.
Return Delivery Costs
Customers are responsible for the cost of returning unwanted items, unless otherwise agreed.
Where goods are faulty, damaged or incorrectly supplied, we will handle reasonable return costs in accordance with your statutory rights.
Please contact us before returning any products so we can provide the appropriate instructions.
Refunds
Once we’ve received and assessed your return, we’ll confirm whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Refunds are normally processed within a few working days, although the time taken for funds to appear in your account may depend on your bank or payment provider.
Where statutory cancellation rights apply, refunds will be made within the legally required timescales.
How to Request a Return
If you need to report a problem with your delivery or request a return, please contact our team with your order details and a brief explanation of the issue.
We may ask for photographs of damaged or faulty products to help us resolve your enquiry as quickly as possible.
We’ll review your request and advise you on the next steps.
Your Consumer Rights
Nothing in this Delivery & Returns Policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, where applicable.
